What is Cables and Stuff's returns policy?

Returns Policy

We hope that you will be pleased with your purchase from Cables and Stuff but in the unlikely event of goods needing to be returned we have established a returns procedure designed to cause you minimum inconvenience. Please note that our refunds policy does not affect your statutory rights.

Reporting Faulty Items within 28 days of Receipt

If you receive an item from us which is faulty and you inform us of this within 28 days of receipt we will refund you or send you a replacement, once you have returned the items to us complete in the original packaging with all accessories and documentation.

Items Damaged In Transit

If any items were damaged in transit we ask that you report it to us within 7 days. If the items are visibly damaged on receipt, it is best to sign the delivery note accordingly. Once the damaged items have been received back to our warehouse, we will issue a replacement or full refund to you.

Reporting Faulty Items more than 28 days after Receipt

If a product you have purchased from us develops a fault and it is more than 28 days since receipt, then providing the item is still within warranty you will be entitled to warranty repair. It is often quicker to contact the manufacturer direct regarding this.

If you change your mind

If you are a private customer (please note this does not apply to business customers) and you have changed your mind about an item and wish to return it, please inform us of your decision within 10 days of receipt. The item must not be used and must be returned in a condition that would enable Cables and Stuff.com to resell them as new. Manufacturers seals and all packaging must not be broken or open. The cost of returning these items is the responsibility of the customer. Once we have received the items and providing they are in the condition we have specified above we will provide a full refund.